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Top notch service is personality of one enterprise existing, comprehensive and attentive service is a golden rule for Hailin to win users’ trust and support, Hailin’s foundation is to respect partner, supplier and its employees.

Hailin products apply strict enforcement of ISO9001quality control system. UL, CE, VDE international certificate and National qualified products inspection report obtained.

Presale service

1、According to user request, assign professional engineer providing consulting service

2、According to user request, assign professional engineer to project field implementing data collection service

3、Provide tech proposal, commissioning proposal and all necessary design proposal.

4、Provide project budget and cost-effectiveness analysis

Mid sales service

1、Before project launching, deploy professional engineer to project field providing guideline for installation staffs, find out and address problems.

2、After installation, deploy professional engineer to project field. Finish equipment test, communicate with project owner and answer their questions so as to get the expected results.

3、During turkey stage, cooperate with customer and project owner to improve vary kinds of turkey documents, prepare well for project turkey and make sure turkey passed smoothly

4、After project running, deploy engineer to project site and guide end user and property management staff how to operate system, proceed maintenance and handle simple system malfunctions.


After sales service

1、Hailin product series has two years warranty period and carry out all-life maintenance.

2、Hailin follows all-weather, no holiday after sales policy: 24 hours accepts technical consulting from all aspects, quality complaints and service request. For users request service from Beijing, Hailin promise to arrive at site within 12 hours. For non-Beijing region users service request, considering the traffic condition, Hailin will arrive at site within 72 hours.

3、After warranty period, if product fail to work or has damage, only cost of spare parts will be charged.


Warm Tips
Hailin building energy saving
Keep green, low carbon, intelligence building operation status, integrated with solar thermal and geothermal heat pump system via powerful building energy saving smart control technology, Meanwhile, building smart control system monitor energy consumption in real time to keep the building running at the most comfortable and energy saving status.
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Tel: +86 10 52816622
Fax: +86 10 52816633